Contact Us
Wes Kuepfer
Public Works Manager
Email the Public Works Manager
Township of Perth East
25 Mill Street East
Milverton, Ontario N0K 1M0
T.: 519-595-2800 x234
Toll Free:: 1-888-712-0618
F.: 519-595-2801
Map this Location.
The Township of Perth East Public Works Department owns two water and wastewater collection, treatment and distribution systems: the Milverton Wastewater System and the Shakespeare Wastewater System. The Township is committed to provide and maintain a modern, reliable system to ensure that all residents can rely on a effective system which is safe for residents, visitors and the environment.
As of June 1, 2021 all water and wastewater treatment facilities will be operated by the Township. The Township is responsible for all monitoring, quality assurance, quality control, reporting, inspection, collection, distribution and maintenance of these systems.
| Water and Sewer Rates |
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Refer to the Water and Wastewater Fees under the Fees & Charges for the most recent rates. |
| How to Pay your Water Bill |
Payment options available for utilities (water, wastewater) are;
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| Why is my bill higher this time? |
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Your water bill is likely higher due to an increase in water usage. Your water usage may increase for many reasons:
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| Can I have my bill emailed to me? |
| Yes! To sign up for the Township's eSend program, please fill out this form. |
| How are sanitary and storm sewers maintained? |
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The Township's storm and sanitary sewers need on-going inspection and maintenance to ensure that they work properly, and continue to protect the health and property of the public. Township staff assess and respond to problems through long-term monitoring and information provided by the public. Sanitary sewers carry wastewater from homes, commercial buildings and industrial sources to either the Milverton wastewater treatment plant or the Shakespeare wastewater treatment plant. After treatment the water is returned to the watershed. Problems can occur when untreatable waste such as household cleaners, paint, oils ect. are disposed of in the sanitary system. The Township's treatment facilities are not capable of handling these types of materials, for more information on where to dispose of these types of materials please visit our household hazardous waste page. The Township's networks of storm sewers are intend to convey storm water from urban areas to receiver water bodies. Private connections are not permitted to connect into this system. Private sump pumps, roof leaders, ect must flow overland before entering this system. Township staff will routinely clean street side catch basins to ensure positive drainage into the system. |
| My water is discoloured. What should I do? |
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Throughout the year, the Public Works Department will conduct watermain flushing. If you notice that your water is starting to discolour, you should discontinue use, wait approximately one hour, and then allow a cold water tap (closest to your water meter) to run until water returns to its normal appearance. Learn more about the Watermain Flushing Program. If this is occuring after business hours, please phone the After Hours Pager at (519) 595-8700. |
| I am moving in/out of Perth East or to another home in Perth East. |
| You will need to request a final read of your water meter. Please fill out a form at the municipal office. |
| Municipal Drinking Water Systems |
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The Public Works Department is responsible for the operation and maintenance of all municipal drinking water systems including the water distribution system and water meters. Annual Drinking Water Summary ReportsThe Township monitors the water quality weekly across the Milverton and Shakespeare Drinking Water Systems. Annual reports are completed each year summarizing annual operations. Milverton Drinking Water SystemMilverton Drinking Water System 2021 Annual Report Milverton Drinking Water System 2020 Annual Report Milverton Drinking Water System 2019 Annual Report Milverton Drinking Water System 2018 Annual Report Milverton Drinking Water System 2017 Annual Report Milverton Drinking Water System 2016 Annual Report Milverton Drinking Water System 2015 Annual Report Milverton Drinking Water System 2014 Annual Report Shakespeare Drinking Water SystemShakespeare Drinking Water System 2021 Annual Report Shakespeare Drinking Water System 2020 Annual Report Shakespeare Drinking Water System 2019 Annual Report Shakespeare Drinking Water System 2018 Annual Report Shakespeare Drinking Water System 2017 Annual Report Shakespeare Drinking Water System 2016 Annual Report Shakespeare Drinking Water System 2015 Annual Report Shakespeare Drinking Water System 2014 Annual Report Drinking Water Quality Management System (DWQMS)The Township of Perth East is committed to ensuring a safe, consistent supply of clean drinking water while adhering to all applicable legislative and regulatory requirements. We strive to achieve these goals through the implementation of a Quality Management System (QMS) comprised of policies, operating procedures, instructions and forms which incorporate risk-based assessments, staff competency and workplace safety. The Township of Perth East has established a QMS Policy to which it is committed to adhering to within the established Operational Plan. |
| Wastewater Treatment |
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The Public Works Department is responsible for the operation and maintenance of all municipal wastewater systems including the Shakespeare Wastewater Treatment Plant, Milverton Lagoon, sewage collection systems and sewage pumping stations. Annual Wastewater Treatment ReportsThe Township monitors the wastewater effluent quality weekly at the Shakespeare Wastewater Treatment Plant and bi-weekly at the Milverton Lagoon during the discharge period of November 1 to March 31 each year. Annual reports are completed each year summarizing operations. Milverton Water Pollution Control Plant (WPCP)Milverton WPCP - 2021 Annual Report Shakespeare Water Pollution Control Plant (WPCP) |
| Watermain Flushing Program |
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Flushing of watermains is a necessary maintenance procedure that helps to clean out mineral deposits and sediment that have built up over time. Please see the embedded information sheet for details of the process. |