Water and Wastewater

Refer to the Water and Wastewater Fees under the Fees & Charges for the most recent rates.

• Payment by cash, cheque or debit during regular office hours
• Night deposit box located beside council chambers
• Cheques sent in the mail
• Payments at your local bank branch 
• Telephone or Internet banking through CIBC, TD Canda Trust, Scotia, Royal Bank, Bank of Montreal, National Bank and most credit unions
  • Account Set-up (found under Perth East Township or Township of Perth East)
    • Choose Utilities
    • If you have more than 1 account, you need to set up separate accounts for each account
    • Account # is: 7 digits (full account number minus the decimal), start with 0
• Pre-Authorized Payment Plans (PAP)

  • One of the simplest ways to pay your water or wastewater bills is through a pre-authorized payment plan. Your bill can be set up to be deducted from your bank account on the due dates. 

  • Online Utility PAP Application
  • Printable Utility PAP Application

Your water bill is likely higher due to an increase in water usage. Your water usage may increase for many reasons:

• More people in your household
• Running or leaking toilet
• Running or dripping tap
• Seasonal usage
• Water cooled air conditioning
• Leaky plumbing
• Water softeners
• Leaky lawn sprinkler system

The Township's storm and sanitary sewers need on-going inspection and maintenance to ensure that they work properly, and continue to protect the health and property of the public. Township staff assess and respond to problems through long-term monitoring and information provided by the public.

Sanitary sewers carry wastewater from homes, commercial buildings and industrial sources to either the Milverton wastewater treatment plant or the Shakespeare wastewater treatment plant. After treatment the water is returned to the watershed. Problems can occur when untreatable waste such as household cleaners, paint, oils ect. are disposed of in the sanitary system. The Township's treatment facilities are not capable of handling these types of materials, for more information on where to dispose of these types of materials please visit our household hazardous waste page.

The Township's networks of storm sewers are intend to convey storm water from urban areas to receiver water bodies. Private connections are not permitted to connect into this system. Private sump pumps, roof leaders, ect must flow overland before entering this system. Township staff will routinely clean street side catch basins to ensure positive drainage into the system.

Throughout the year, the Public Works Department will conduct watermain flushing. If you notice that your water is starting to discolour, you should discontinue use, wait approximately one hour, and then allow a cold water tap (closest to your water meter) to run until water returns to its normal appearance. Learn more about the Watermain Flushing Program. 

If this is occuring after business hours, please phone the After Hours Pager at (519) 595-8700. 

All of these reports may also be inspected at the Township of Perth East Municipal Office, located at 25 Mill Street East, Milverton. 

• 2015-2020 Water Financial Plan
• 2018 Milverton and Shakespeare Water and Wastewater Master Plan
• Drinking Water Quality Management Policy
• Annual Compliance Reports
• Asset Management and Financial Plan for Water and Sewage Systems